Return/Refund Policy
RDPGround offers a 30 day Money Back Guarantee. This guarantee applies to shared hosting, business hosting, reseller hosting and virtual private server (VPS) packages and for the annual billing period only. For monthly or any other term of billing we offer 03 days Money Back Guarantee. Once you cancel the service refund will be made within 10 days and if accounts canceled/terminated by RDPGround due to any violation of Terms or AUP do not qualify for the 03 or 30-day money back guarantee. Refunds will be not provided if the service is used to test your program/script and cancel when it is done. Refunds are only provided if the server environment is incompatible or unable to provide the features required for your program/script or any issue which RDPGround staff cannot solve. The following methods of payment are non-refundable, and refunds will be posted as credit to the hosting account for current or future Services: bank wire transfers, Western Union payments, checks, and money orders.
No refunds are offered on dedicated server packages, custom packages, setup fees, domain registrations, domain transfers, domain renewals, SSL certificates, dedicated IP addresses, advanced support fees, processing fees, or software licenses. RDPGround reserves the right to deduct fees for value-added services that may have been included in the Services at no additional fee, such as a WHMCS license, cPanel license or SSL certificate, from any refunds.
Exchange rate fluctuations for international payments are constant and unavoidable. Like all payments, all refunds are processed in U.S. dollars and will reflect the exchange rate in effect on the date of the refund. All refunds are subject to this fluctuation and RDPGround is not responsible for any change in exchange rates between time of payment and time of refund. In addition, RDPGround reserves the right to refuse a refund at any time for any or no reason.
